Shipping Fee
Enjoy free shipping on orders over $110 USD.
Shipping Orders
Orders typically ship within 1-2 business days after payment is processed, unless otherwise noted at the time of purchase or if you receive an email notifying you of a delay. Any provided delivery dates are estimates and not guaranteed. Delays may occur due to order verification or the time of placement. Orders may also be delivered in separate shipments.
Delivery Times
After placing an order on the Lastaforest website, you will receive a shipping confirmation email from support@lastaforest.com. Please ensure your email address is accurate.
Processing Time: 1-2 business days
Delivery Time: Varies by destination (see table below)
Please note that we do not ship to APO/FPO/DPO and P.O. Box addresses.
| Countries/Region | Delivery Time | Special Requirements |
|---|---|---|
| United States | 5-8 business days | Rural/remote areas may take up to 10 business days |
| Canada | 8-10 business days | |
| United Kingdom | 4-8 business days | |
| France | 4-8 business days | |
| Germany, Italy, Spain, Netherlands, Poland, Austria | 6-10 business days | |
| Belgium, Sweden, Ireland, Greece, Bulgaria, Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark, Switzerland | 8-12 business days | |
| Australia | 6-9 business days | |
| New Zealand | 7-10 business days | |
| Singapore | 6-10 business days | |
| Malaysia | 7-10 business days | |
| Thailand | 5-8 business days | |
| Japan | 5-8 business days | |
| South Korea | 7-10 business days | Personal Customs Clearance Code required |
| China | 5-8 business days | Excluding remote areas |
| Hong Kong | 3-5 business days | |
| Taiwan | 7-10 business days | Chinese address and ID number required |
| United Arab Emirates | 8-12 business days | |
| Saudi Arabia, Kuwait, Bahrain, Qatar | 10-14 business days |
Shipping Methods: USPS, DHL, and YunExpress
Cancel Your Order
Cancellation Window: Orders can be canceled within 2 hours of placement or before processing begins, whichever comes first.
If your order hasn't been processed yet, we may be able to assist with cancellation. Please contact our Customer Support Team immediately with your order number, and we'll check the order status.
If the order has already been processed for shipping, we cannot cancel it, but you may return the item according to our return policy.
Change Your Shipping Method After Placing an Order
Once an order is placed, the shipping method cannot be changed. Please double-check your selection before completing your purchase.
Track Your Order
After placing your order, you'll receive a shipping confirmation email from Lastaforest. Click the tracking number in the email to view the latest tracking updates for your package.
Didn't Receive Your Package
If your package appears to be lost or delayed beyond the estimated delivery window, please contact our Customer Support Team with your order number. We'll investigate with the carrier and provide a resolution.
Issues After Your Order Has Been Delivered
If you experience any problems with your order, please contact our Customer Support Team within 7 business days of receiving your order, providing a detailed description of the issue and any relevant photos or documentation.
Common issues include:
- Damaged items in the package
- Missing or incorrect items in your order
- Package marked as delivered by the courier, but not received
Delivery Address
A complete and accurate delivery address is essential. Once an order is prepared for shipment, the address cannot be changed.
Package Delivery: Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided. However, carriers may hold packages at local facilities or reschedule delivery if they determine it's unsafe to leave the package unattended.
Recommendation: Provide a shipping address where you or someone else will be available to accept the package (work address, friend's address, etc.).
Returned Packages: If a package is returned due to an incorrect or incomplete address:
- We will contact you for address correction
- First reshipment: We cover the cost if the error was on our end
- Customer address errors: Additional shipping fee applies for reshipment
- Please ensure your order includes a daytime phone number
Undeliverable Packages: If carriers return packages to us as undeliverable, please contact us within 30 days to arrange reshipment.
Import Taxes and Duties
Do I need to pay for taxes/duties?
All prices on our website do not include duties and taxes. We only charge for products and shipping fees.
Customs policies vary by country. We have no control over taxes/duties and cannot predict specific amounts. Based on previous deliveries, here are the delivery terms:
| Countries/Region | Tax Policy |
|---|---|
| United States, Australia | Delivered Duty Paid |
| Canada | Delivered Duty Paid |
| United Kingdom | Delivered Duty Paid |
| EU (Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Spain, Netherlands) | Delivered Duty Paid |
| EU (Others) | Delivered Duty Unpaid |
| Singapore | Free |
| South Korea, Indonesia, Japan, Malaysia, Philippines, China (Mainland, Hong Kong, Taiwan), Thailand, Vietnam | Delivered Duty Paid |
| Rest of World | Delivered Duty Unpaid |
Delivery Terms Explained:
- Delivered Duty Paid: We cover import duty/tax costs. No extra fees for you.
- Delivered Duty Unpaid: You may be charged import duties upon delivery.
Frequently Asked Questions
1. I ordered more than one item. Will they be shipped at the same time?
We strive to ship all items together when possible. However, we may use different shipping methods for different products, so items may arrive separately. You'll receive tracking information for each shipment.
2. Can I change my shipping address after placing an order?
Address changes are only possible before the order ships. Contact us immediately if you need to change your address. Once shipped, addresses cannot be modified.
Important: Orders canceled more than 2 hours after placement may incur restocking fees. If a package is lost due to customer-provided incorrect addresses, we'll work with you to find a solution, which may include reshipment for an additional fee.
3. What if I receive a different product than what I ordered?
Contact us immediately at support@lastaforest.com. We respond within 24 business hours and will arrange for the correct item to be sent at no additional cost.
Customer Support: support@lastaforest.com | Response within 24 business hours
